TERMS OF USE / TERMS & CONDITIONS AGREEMENT

Effective Date: 18.11.2025

Cennedy Candle Works Private Limited (Applicable Worldwide)

1. INTRODUCTION & LEGAL ACCEPTANCE

Welcome to Cennedy Candle Works Private Limited (“Cennedy”, “Company”, “we”, “us”, or “our”). These Terms of Use / Terms & Conditions (“Terms”) govern your access to, use of, purchase from, engagement with, and reliance on any product, content, service, communication, digital platform, or website operated or owned by Cennedy Candle Works Pvt. Ltd.

By visiting, browsing, registering, communicating with, purchasing from, submitting data to, or using any of our official websites or platforms, you are legally agreeing to be fully bound by these Terms without modification.

If you do not agree with any part of these Terms, you must immediately stop using our website and services, close the session, delete your account (if any), and stop all interaction with the brand.

These terms form a legally binding digital contract between:

User / Customer / Visitor (You)
and
Cennedy Candle Works Private Limited (Company)

Use of our website constitutes digital acceptance, equal to signing a written agreement, under India’s Information Technology Act, 2000.

2. OFFICIAL COMPANY DETAILS

Legal Entity Name: Cennedy Candle Works Private Limited
Business Nature: Handmade, Handcrafted, Luxury & Spell Candles Manufacturer, Exporter & E-commerce Retailer

Registered & Operational Address:
M88/203 SP Sukhobristi Housing Complex,
Rajarhat Newtown,
Kolkata – 135, West Bengal, India

WhatsApp (Business Support): +91-9163666529
Customer Email (Support): support@cennedy.com
Official Facebook Page: facebook.com/cennedycandle

Official Operational Websites:

Region                     Domain
India                      https://cennedy.in
Global                     https://cennedy.com
European Union             https://cennedy.eu
United Kingdom             https://cennedy.uk
United Arab Emirates       https://cennedy.ae
United States              https://cennedy.us

Warning: Any other domain, WhatsApp number, Telegram ID, reseller, dropshipper, impersonator, or social profile
not listed above is not legally authorized to speak, represent, or sell on behalf of Cennedy Candle Works Pvt. Ltd.

Fake vendors may be prosecuted under:

IPC 420 (Cheating)
IPC 468 & 471 (Forgery)
IT Act 66C & 66D (Cyber Fraud)

3. AGE & ELIGIBILITY RESTRICTIONS

To legally use our website, purchase products, place orders, or communicate with us, you confirm that you are:

✔ At least 18 years old
✔ Capable of entering into a legally binding contract
✔ Using your own identity, address & payment information

If you are below 18 years of age, you must use the platform under direct supervision of a legal guardian, who becomes fully responsible for actions taken.

Under no condition may a minor purchase spells or ritual candles without explicit adult supervision.

4. ACCEPTANCE OF TERMS & CONTINUOUS MODIFICATIONS

By using this website, you agree to:

Abide by all Terms, Disclaimers, Policies & Notices
Accept that Cennedy Candle Works may modify these Terms at any time without prior notice
Regularly review updated Terms to remain compliant
Accept continued usage as implied acceptance

If at any time you disagree with the current Terms, your sole legal remedy is to discontinue all interaction with the platform.

5. SCOPE OF THESE TERMS

These Terms apply to all users, including but not limited to:

Buyers & shoppers
Browsers & visitors
Reviewers & commentators
Affiliate partners
Social media message inquirers
Business buyers & wholesalers
Students of candle making tutorials
Digital download & content users

These Terms govern use across:

Websites
Email communication
WhatsApp
SMS & phone
AI chat interaction
Payment gateway interaction
Delivery interaction
Third-party marketplace or reseller

6. DESCRIPTION OF OUR PRODUCTS

Cennedy Candle Works specializes in luxury, handcrafted, artisanal, spiritual & aroma-based candle products made from:

Soy wax
Coconut wax
Beeswax
Refined paraffin wax
Premium grade essential oils
Cotton & wooden wicks

Due to the handmade nature of the products, slight variations in:

Color
Texture
Fragrance diffusion intensity
Wick appearance
Wax frosting
Design pattern

are normal and not considered defects.

We do not guarantee:

Exact shade matching
Identical fragrance throw in all conditions
Same burn time for all environments
Medical, spiritual, or energy healing outcomes

All photographs on the platform are for representation purposes only.

7. PRICING & PAYMENT TERMS

7.1 Pricing Structure  
Product prices may vary based on:

Geolocation (auto currency detection)
Material type & size
Design complexity
Production timing
Shipping zone
Seasonal or promotional rates

We reserve the right to revise prices anytime without notice.

7.2 Accepted Payment Methods  
We accept only secure online payments through:

Credit / Debit cards
UPI (India only)
PayPal
Razorpay / Stripe / PayU gateways
International cards

Cash on Delivery (COD) is strictly not available.

7.3 Currency Options  
Website supports dynamic pricing in:

EURO, GBP, INR, AUD, AED, CAD, USD, NZD

8. ORDER ACCEPTANCE POLICY

An order is considered successfully placed only when:

✔ Payment is received
✔ You receive a digital order confirmation
✔ Your order status shows Processing

We reserve the right to reject, cancel, modify, or delay an order if:

Payment fails or appears fraudulent
Stock is unavailable
Design request violates product rules
A legal or safety concern exists
Customer misbehaves, threatens, or abuses staff

In such cases, refunds may be processed as per the Refund Policy.

9. SHIPPING & DELIVERY TERMS

9.1 Shipping Partners  
We ship globally through:

DHL
FedEx
Amazon
Ekart
Dehlivery
DTDC
Bluedart

Delivery time: 7–10 working days

9.2 Delivery Conditions  
Once a product is marked Delivered at your shipping address by official tracking, Cennedy Candle Works is not responsible for:

Theft
Neighbour misplacement
Internal office handover
Mailroom mismanagement
Delayed pickup

“Delivered = Completed”

10. RETURN & REFUND TERMS

Returns and refunds are governed exclusively under our Return & Refund Policy, which requires mandatory 10-minute unboxing video evidence.

Plain candles, taper candles, pillar candles, ritual/spell candles, and non-container candles are non-refundable unless wrong item sent.

Custom & personalized designs follow special rules.

11. INTELLECTUAL PROPERTY RIGHTS

All materials on our digital properties including:

Product photos
Designs
Videos
Training material
Website content
Branding & logo
Labels & packaging
Fragrance names & blends

are exclusive intellectual property owned by Cennedy Candle Works Private Limited and protected under:

Copyrights Act, 1957
Designs Act, 2000
Trademark Act, 1999
International IP treaties

Unauthorized copying, AI training, scraping, or duplicating will lead to legal action, damages, and permanent blacklist.

12. PROHIBITED USER ACTIVITIES

Users must not:

Resell our products without written approval
Copy or reproduce our candle recipes
Submit fake refund claims
Manipulate or edit unboxing videos
Use abusive or threatening language
Attempt chargeback fraud
Damage brand reputation through lies or defamation
Buy for reverse engineering or product duplication
Purchase for commercial resale secretly

Violations will result in:

✔ permanent ban
✔ legal claim
✔ compensation lawsuit

13. DISCLAIMERS

Products are sold as-is, without warranty for:

Therapeutic healing  
Medical outcomes  
Religious blessings  
Psychological cures  
Supernatural success  

Use candles responsibly and never leave burning candles unattended.

14. LIMITATION OF LIABILITY

Cennedy Candle Works, its directors, employees, affiliates, and suppliers are not liable for:

Consequential damages  
Financial loss  
Emotional loss  
Indirect losses  
Misuse damages  
Allergic reaction  
Fire caused by user negligence  

Maximum liability for any claim shall not exceed the actual price paid.

15. INDEMNIFICATION

By using our website, you agree to indemnify and hold harmless Cennedy Candle Works Pvt. Ltd. and its stakeholders from any:

Lawsuits  
Legal notice  
Claims  
Penalties  
Losses  
Third-party disputes  
Negative publication damages  

arising from your actions.

16. MANDATORY ARBITRATION AGREEMENT

All disputes shall not be taken to social media or public platforms.

They shall mandatorily follow:

Written complaint via official support email  
Documentation review  
Private arbitration proceeding  
Final legally binding result  

Arbitration will be conducted in Kolkata, West Bengal, India under the Indian Arbitration & Conciliation Act, 1996.

17. GOVERNING LAW & JURISDICTION

These Terms shall be governed exclusively by laws of India.

Only courts located in Kolkata, West Bengal hold jurisdiction for any litigation.

18. TERMINATION OF USER ACCESS

We may suspend or permanently ban access if:

Fraud suspected  
Payment misuse detected  
Policy violation noted  
Threat or abuse communicated  
Fake review or slander posted  

No refund applies once banned.

19. MODIFICATION RIGHTS

Cennedy Candle Works may update, modify, edit, suspend, or replace these Terms at any time without prior notice.

Your continued use indicates automatic acceptance.

20. FORCE MAJEURE

We are not liable for delays or cancellations caused by:

Natural disasters  
War, strikes, riots  
Government restrictions  
Pandemic lockdowns  
International border issues  

21. CONTACT DETAILS

All official communication must be sent only to:

📩 support@cennedy.com  
📞 WhatsApp: +91-9163666529 
🏢 Office: Kolkata, West Bengal, India