RETURN, REPLACEMENT & REFUND POLICY

Effective Date: 18.11.2025

Document Version: 1.0
Effective Date: 18.11.2025
Policy Language: English (Primary)
Policy Coverage: India Domestic + International Commercial & Personal Shipments
Company Legal Owner: Cennedy Candle Works Pvt Ltd
Primary Registered Office: M88/203 SP Sukhobristi Housing Complex, Rajarhat Newtown, Kolkata 135, West Bengal, India
Official Customer Support E-mail: support@cennedy.com
Official WhatsApp Support: +91-9163666529

Global E-commerce Domain Set:
• India (IN): cennedy.in
• United Kingdom (UK): cennedy.co.uk
• United States (US): cennedy.us
• European Union (EU): cennedy.eu
• United Arab Emirates (UAE): cennedy.ae
• Canada (CA): cennedy.ca
• Australia (AU): cennedy.au
• International Primary Commerce Gateway: cennedy.com

This Return, Replacement & Refund Policy is a binding commercial agreement between 
Cennedy Candle Works Pvt Ltd  (“Company”, “We”, “Us”, “Our”) and any individual or entity who purchases 
products through any official Cennedy-authorized sales channel (“Customer”, “Buyer”, “User”, “You”, “Your”).

This document defines:
• Eligibility criteria for refund or replacement
• Required documentary evidence
• Time-bound reporting conditions
• Domestic (India) vs. International rules
• Personal vs. commercial purchase rules
• Special-order and customized-product rules
• Investigation, insurance, and fraud control rules

This policy shall be deemed accepted automatically when:
1. A user browses, interacts, or transacts on any Cennedy domain;
2. A user processes payment via our approved payment gateways;
3. An order confirmation is issued electronically;
4. Shipment is handed to our official logistics partner (DHL/FedEx/India-based carriers).

Cennedy Candle Works is a premium candle manufacturing house offering 
hand-crafted, hand-poured, non-mass-produced boutique candles.

Due to the fragile and artisanal nature of our products:
• Each item is batch-verified and quality-certified
• Multi-layer protective packaging is used
• Temperature and handling precautions are applied
• Breakage probability is extremely low, but insurance is maintained

Zero-tolerance applies toward:
• False claims
• Misuse of return/refund protections
• Chargeback manipulation
• Intentional damage
• Staged video fraud
• Threat-based extortion via social media or reviews

A return or refund request may be considered only if:
1. Complaint is raised within the official complaint period;
2. Product is unused, unlit, unaltered;
3. 10-minute uncut unboxing video is submitted showing:
   o Unopened package
   o Full 360° box condition
   o Cutting of seal
   o Product reveal
   o Product inspection
4. Customer complies with verification steps;
5. No evidence of tampering, script manipulation, or editing is found.

No unboxing video = No eligibility.

Category   Applies To
A          India (Domestic) Personal Orders
B          India (Domestic) Commercial Orders
C          International Personal Orders
D          International Commercial Orders

Each category has independent rules and refund methods.

• “Defective” – Product that does not function due to manufacturing fault.
• “Damaged” – Transit damage: melting, cracking, deformation, leak.
• “Incorrect Product Received” – SKU mismatch.
• “Commercial Order” – Orders above 8 units or resale/stocking purpose.
• “Unboxing Video” – A continuous, unedited recording of full unpack.
• “Delivery Marked Completed” – Courier status shows Delivered/Left at Address.
• “Irreversible Refund” – Refund that cannot be digitally reversed.

No refund or replacement will be provided if:
1. No unboxing video / edited video
2. Product is used, lit, melted, or tested
3. Packaging materials are missing
4. Third party accepted delivery
5. “Changed my mind” after dispatch
6. “Card fraud / unauthorized order” claim

Such cases must be handled with the bank or cyber authorities.

This section applies exclusively to buyers located within the Republic of India and customers who have 
provided Indian delivery addresses, regardless of their nationality, temporary location, or citizenship.

All domestic orders are processed through approved courier partners and are subject to the terms below.

A product is eligible for review only if the complaint is submitted within 7 calendar days from the 
confirmed delivery date stated by our official courier tracking system.

• Day of delivery = Day 0
• Complaint period = 7 consecutive calendar days

If a complaint is raised even 1 day after the permitted reporting period, no review or appeal shall be 
accepted, and the case will be electronically closed without escalation.

To initiate any return, replacement, or refund request, the customer must provide:

1. A single, continuous, unedited unboxing video
2. Showing parcel condition before opening
3. Showing complete opening process
4. Showing product condition and contents clearly
5. Showing shipping label, airway bill, and packaging layers

The video must begin BEFORE opening the parcel — videos recorded after opening or after partial 
unpacking are invalid.

Accepted video formats: MP4, MOV, AVI (unedited)

Screenshots, photos, short clips, CCTV, or typed explanations are not accepted alternatives.

Domestic return and replacement requests are applicable only under the following verified circumstances:

Acceptable Complaint Reason             Eligible Action
Damaged product (shipping related)      Replacement first
Incorrect product delivered             Replacement first
Defective product (manufacturing fault) Replacement first

Refunds shall apply only if:

• An identical replacement unit is unavailable  
• The replacement shipment fails in quality inspection  
• Replacement is not possible due to limited edition / discontinued item  

Refund is always the secondary option, not the default solution.

To qualify for re-collection (pickup), the original product must:

• Be unused  
• Not be lit, melted, tried, or tested  
• Not have wick burned even once  
• Be in original packaging condition  
• Contain all internal packing elements (bubble wrap, fillers, box, mould protectors, tags, labels)

If any of the above are missing, altered, damaged, or tampered with, the request becomes ineligible 
immediately, even if the product was indeed damaged on arrival.

This prevents:

• Partial returns  
• Return manipulation  
• Using product but claiming refund

Once a claim is preliminarily approved by the verification team, the following process applies:

1. Pickup will be scheduled within 48 business hours  
2. Customer must hand over the product in undamaged original packaging  
3. Courier will scan and initiate return trip  
4. Product will reach Cennedy Candle Works Quality Lab – India  
5. Inspection will be performed within 3–5 business days  

Only after lab confirmation, a final decision is issued.

Delays in pickup caused by customer non-availability will automatically close and void the return request.

Once approval is granted, the replacement dispatch may take 2–4 business days followed by 
normal transit time of 3–7 working days.

Refunds, if applicable under C1 rule, will be processed within:

• 3–7 working days after inspection approval  
• Credited back to the original payment method only  
• No cash, cheque, or third-party wallet settlements  

Bank transfer timelines depend on individual bank settlement cycles.

The following products cannot be returned, replaced, or refunded under any circumstances:

1. Plain & Pillar Candles — Sizes: 4", 5", 6", 7", 8", 9", 10", 11"  
2. Melt-and-Pour Wax Blocks (if sold)  
3. Used or tested product units  

These are classified as hygiene-sensitive, heat-responsive, single-use, & non-reversible goods.

Custom orders require video call approval during production stage.

After customer approval:
• No cancellation  
• No alteration  
• No refund or exchange  

Exception:
If delivery damage is proven via complete unboxing evidence, customers may choose:

1. Free full remake (priority production) OR  
2. Full refund  

No additional charges apply for remake, packaging, or re-shipment.

Case Example #1 (Eligible):
Customer receives a jar candle with broken glass visible in the video. Customer submits 
an unedited unboxing video. Verified — replacement initiated.

Case Example #2 (Not Eligible):
Customer says, “I opened it yesterday but forgot to record video; the product is damaged.”  
No unboxing proof — claim rejected.

This section applies to all buyers outside the territorial jurisdiction of India, regardless of nationality, 
currency, shipping destination, or logistics hub used through DHL, FedEx, or partner carriers.

International terms include geographical locations covering:
• United States (US)
• United Kingdom (UK)
• European Union (EU member countries)
• United Arab Emirates (UAE)
• Canada (CA)
• Australia (AU)
• New Zealand (NZ)
• All other globally serviced nations

All international orders are categorized into:
1. Personal Use Orders (Non-Commercial)
2. Commercial, Wholesale, Corporate or Reseller Orders

Each has independent and non-overlapping terms which cannot be interchanged, modified, 
waived, or negotiated retroactively.

An international buyer must register a complaint within 7 calendar days from the official 
carrier-delivery timestamp visible on DHL/FedEx tracking history.

If contact is made after the 7-day period, the case is automatically closed and archived, 
with no appeal available.

To initiate any claim — whether damage, defect, incorrect item, item missing, or replacement 
request — the buyer must provide:

1. A continuous 10-minute unedited unboxing video, recorded:
   o From the moment the parcel is physically touched
   o Showing all sides of the sealed parcel
   o Showing shipping label and airway bill clearly
   o Showing complete unpacking without camera cuts

2. The outer packaging must be visible before opening  
3. The inner layers must be shown during unsealing  

Screenshots, edited videos, cut segments, or stylized social media clips are not valid.

No unboxing video = no eligibility, no exception.

International returns are accepted only for the following verified and evidenced reasons:

• Defective manufactured product (wax, wick, jar structure, fragrance leak, internal assembly issue 
  not caused by shipping impact)
• Shipping damage proven via real-time unboxing
• Incorrect product (SKU mismatch compared to invoice)

If verified, replacement is the first resolution method and will be processed once the customer 
completes evidence submission.

Refund eligibility only applies when:
• Replacement stock is unavailable
• Discontinued product cannot be remade
• The customer declines remake due to long transit timelines AND such refusal is approved by the company

A refund or replacement request becomes automatically void if:

1. Delivery tracking shows “Delivered”, “Left at Address”, or “Received at Premises”, but 
   the customer claims the package is missing
2. Customer forgets to record unboxing video
3. Customer records video after opening the package
4. Customer opens the package off-camera, then records video
5. Customer claims card misuse, identity theft, or unauthorized purchase  
   o This must be reported to the bank, issuer authority, or cyber cell — not to us
6. Buyer requests refund due to:
   o Change of mind  
   o Event date expired  
   o Gift no longer needed  
   o Delayed usage

If the shipping carrier marks the parcel as “Delivered”, meaning:

• Delivered to the provided address  
• Left with authorized building/security personnel  
• Delivered to mailbox/front door as per country protocol  

Then the risk transfers to the customer, and no refund or replacement applies.

If the buyer suspects porch theft, building theft, or neighbor acceptance, the buyer must file  
a local police report and a carrier investigation — not seek compensation from the Company.

Based on your instructions, enforced as:

• Personal-use orders: Usually exempt or minimal duty depending on country threshold  
• Commercial or wholesale orders: Buyer must pay full duties, VAT, import taxes, brokerage, 
  or port handling fees  

The Company is not responsible for:

• Customs delays  
• Customs seizure  
• Duty refusal by customer  
• Storage charges at customs  
• Abandoned shipments  

Failure to pay customs results in no refund.

Once a defective or damaged case is verified:

• Replacement unit will be re-manufactured and repacked  
• Next shipment will be processed free of cost  
• Delivery time: 7–10 business days from dispatch  
• Replacement will match same product type and design  

The company is not obligated to:

• Upgrade product  
• Change fragrance  
• Change size  
• Change design  
• Provide compensation for emotional distress

✔ Eligible Case Example  
Customer from UK receives a broken jar candle. A 10-minute unedited video shows crack as soon as 
package is opened → Replacement approved.

❌ Not Eligible Case Example  
Customer from Canada opens package off-camera and shows broken item in a 15-second video → Refund denied.

Cennedy Candle Works Pvt Ltd is committed to protecting genuine customers while also preventing 
fraudulent, abusive, manipulative, staged, extortion-driven, or policy-exploiting claims. Due to the 
fragile, hand-crafted, and limited batch nature of our products, a zero-tolerance, legally enforceable, 
cross-border policy is in effect.

This section applies to all customers, across all countries, all currencies, all shipping classes, 
and all product types, without exception.

This section protects:
• Brand reputation  
• Intellectual property  
• Manufacturing cost integrity  
• Genuine customers  
• Business continuity  
• Operational fairness  
• Anti-fraud compliance  

Fraudulent claims create loss not only for the brand but for honest buyers. Therefore, the Company 
reserves the right to investigate, verify, deny, escalate legally, report, and permanently restrict access 
for any user or entity suspected of misuse.

To ensure transparency and fairness, ALL claims must include:

1. A continuous, unedited, unfiltered 10-minute unboxing video  
2. Video must begin before opening the shipment  
3. Video must show package seal condition  
4. Video must show shipping label and airway bill  
5. Video must show complete unpacking with clear visibility  

6. Video must NOT include:
   o Pauses  
   o Edits  
   o Screen transitions  
   o Camera switches  
   o Voiceover instructions from another person  
   o Changed background scenes  

If the evidence is not recorded as per this format, the claim is automatically rejected, and no appeal 
will be entertained.

Cennedy Candle Works Pvt Ltd  employs multi-layer fraud assessment, including:

• AI-based motion and frame analysis  
• EXIF metadata verification  
• IP & device fingerprint analysis  
• Customer history scoring  
• Internal claim-pattern database  
• Courier partner damage report matching  
• Box-dimension & seal forensic comparison  

If any discrepancy is detected, the claim is immediately classified as suspicious, and further action 
is initiated.

The Company reserves unrestricted and unconditional rights to:

1. Request additional photos or videos  
2. Conduct live video call inspection  
3. Compare weight logs with warehouse dispatch records  
4. Request courier partner incident reports  
5. Request customs scan-point records  
6. Contact local authorities for verification  
7. Request ID re-verification including:
   o National ID  
   o Passport  
   o Billing address proof  
   o Payment method authorization  

If the Customer refuses cooperation at any stage, the claim is closed permanently.

The following actions result in immediate rejection, blacklisting, and legal escalation:

• Recording the video after the parcel is already opened  
• Attempting to show self-induced damage  
• Submitting short edited clips  
• Submitting TikTok/Reels-style videos  
• Filing multiple claims with identical scripts  

• Threatening the company with:
   o Negative reviews  
   o Social media defamation  
   o Chargeback misuse  
   o Cyber harassment  

• Creating false narrative claims like:
   o “It was already like this but I forgot to record”  
   o “My child/family opened it mistakenly”  
   o “I threw the box already but trust me”  
   o “I lost the proof but please help me”  

Such declarations do not qualify as evidence.

If a claim is intentionally forged, manipulated, or dishonest, the Company may take any or all of the 
following actions:

1. Permanent account termination & device blocking  
2. Public IP address blacklisting  
3. Payment gateway flagging  
4. Courier partner alert flag  
5. International fraud database notice  
6. Legal notice issuance under:
   o Indian Penal Code (IPC)  
   o IT Act 2000  
   o Consumer Protection Act 2019  
   o Applicable international cybercrime law  
7. Civil compensation claim to recover costs  
8. Criminal prosecution where applicable  

Fraud investigations are considered serious commercial offense cases, not customer service disputes.

If required, we may legally share:

• Video evidence  
• Chat records  
• Email logs  
• IP logs  
• Transaction history  
• Device identification  
• Courier tracking files  
• Declaration statements  

with:

• Cybercrime departments  
• Interpol database (in extreme international cases)  
• Local police authorities  
• Anti-fraud commerce agencies  
• Payment processors (Visa, Mastercard, PayPal, Stripe, Razorpay, etc.)  

Buyers who initiate fraudulent credit card chargebacks after receiving goods may be reported under 
merchant abuse protocol.

If the customer attempts to use social influence, digital blackmail, or public threat rhetoric, including 
but not limited to:

• Fake negative reviews  
• Creating defamatory posts  
• Coordinated hate comments  
• Influencer threat messaging  
• False accusation narratives  

Then the Company will:

• Immediately suspend customer privileges  
• Submit full evidence to platform violation systems  
• Pursue legal damages including loss of reputation claims (defamation)  

All communication will be retained as admissible legal proof.

Case A (Genuine):  
Buyer from Germany records a full unboxing video; candle jar is cracked → Replacement approved.

Case B (Fraud):  
Buyer opens package in private, records only after finding damage, submits short edited clip → 
Request denied, flagged in database.

This section applies exclusively to all non-personal use orders, including but not limited to:

• Wholesale & bulk purchasing  
• Corporate gifting orders  
• Event, wedding, celebration & ceremonial orders  
• Retail reseller & storefront supply  
• Boutique & lifestyle store stocking  
• Subscription-based procurement  
• Trade show, expo & promotional gifting orders  
• Digital advertising, influencer gifting partnerships where commercial purpose exists  

For clarity, any order that exceeds 8 product units OR is intended for resale, distribution, or business 
use shall automatically be classified as Commercial Order, regardless of buyer identity or country.

No buyer may retroactively claim that an order was personal after delivery, even if the items were unused.

Commercial orders operate on:

• Bulk batching  
• Uniform moulding  
• Temperature-controlled curing  
• Standardized packaging  
• Professional invoice issuance  
• Secure commercial transport documentation  

Due to this operational standard, commercial returns follow strict separate rules distinct from 
personal purchases.

Refunds are not provided for commercial orders unless:

• A product arrives broken, defective, or incorrect  
• Valid 10-minute uncut unboxing video is provided  
• Issue affects functionality, not perceived appearance  

Minor cosmetic variations, shade differences, grain marks, air pockets, micro surface imperfections, 
or handcrafted texture marks do NOT qualify for refund or replacement.

This is due to the handmade, artisanal nature of the product line.

If commercial order items arrive damaged or incorrect:

• Only the number of units proven damaged (via full unboxing video) will be replaced  
• Replacement units will be produced and shipped free of cost  
• No upgrade, exchange, or alternate product variant will be provided  

There is no return pickup for commercial orders unless legally required in a specific jurisdiction.

A2 rule applies fully.

The unboxing video must show every single unit unpacked clearly.  
Partial recording invalidates the claim.

Example:  
If 50 candles were purchased, but recording shows unboxing of only 9, and 1 appears damaged,  
then only 1 will be eligible — and only if ALL evidence conditions are met.

Once a commercial order enters production stage, the order is locked, and:

• No cancellation  
• No modification  
• No fragrance/size switch  
• No refund  
• No credit note  
• No store credit  

Exceptions apply only if the company fails to produce.

All commercial shipments are classified as B2B trade logistics, which may legally involve:

• Customs inspections  
• Import tax  
• Government VAT/GST  
• Clearance brokerage  
• Port handling fees  
• Documentation review  

These fixed & variable fees are sole responsibility of the buyer.

Failure to pay automatically constitutes shipment abandonment, which voids any refund, 
replacement, or claim request.

Commercial orders operate under strict non-refundable, evidence-based, replacement-only terms because:

1. Bulk pricing is applied  
2. Special packaging is used  
3. Inventory allocation is scheduled  
4. Production resource blocking occurs  
5. Handcrafted items cannot be “restocked”

Scenario A — Eligible  
A hotel chain orders 100 candles.  
Unboxing video reveals 3 broken jars.  
Company verifies → Replaces exactly 3 items only.

Scenario B — Ineligible  
An event manager claims candles smelled “slightly different” than imagined → No replacement or refund.

Scenario C — Ineligible  
A reseller cancels after shipment label creation because they changed business plan → No refund.

By placing an order on any Cennedy domain, the customer voluntarily agrees to the following responsibilities:

1. To enter correct shipping details, including full address, pincode/ZIP, phone number, and contact person.  
2. To be physically available or arrange authorized pickup upon delivery.  
3. To record an unedited unboxing video, fulfilling proof-of-condition requirements.  
4. To avoid opening the parcel off-camera under any condition.  
5. To avoid disposing of packaging until satisfaction is confirmed.  
6. To understand that handcrafted products may have natural artisanal imperfections not considered defects.  
7. To comply truthfully with verification questions if required.  
8. To respect that refund is not a default right, but a conditional remedy.

Unlike factory-molded, mass-produced retail candles, hand-crafted candles may include natural variations such as:

• Minor wax micro-lines  
• Fragrance strength variance of ±10%  
• Slight surface pattern texture  
• Air micro-pockets or curing marks  
• Natural wick grain differences  
• Shade variation due to natural coloring  

These variations are not defects and are part of authentic artisan craftsmanship — therefore, they do not qualify for replacement, refund, or complaint claim.

Due to global logistics risks and the fragile nature of candle packaging, the unboxing video policy (A2) exists to:

• Establish tamper-proof evidence  
• Eliminate fraudulent claims  
• Protect honest customers  
• Support shipping insurance claims  
• Pass courier liability protocols  
• Ensure transparent decision making  

Without continuous video recording, the company cannot verify chain-of-custody integrity.

Case Study 1 — Genuine Damage Claim (Approved)  
Country: UAE  
Product: Amber Jar Candle  
Video: 10-minute continuous video showing crack on opening  
Decision: Replacement dispatched  
Reason: Verified shipping shock damage  

Case Study 2 — Late Claim (Rejected)  
Country: India  
Complaint Date: 11 days after delivery  
Decision: Rejected  
Reason: Claim time expired. Internal safety standards require timely report.  

Case Study 3 — Missing Item Claim Without Video (Rejected)  
Country: Canada  
Video: None  
Customer Statement: “Trust my words, it was not inside.”  
Decision: Rejected  
Reason: Zero-evidence cases are unprocessable.  

Case Study 4 — Commercial Order (Partial Replacement)  
Country: Australia  
Order: 120 pillar candles  
Damage Count via full unboxing video: 6 units  
Decision: Replacement of 6 units only  

Case Study 5 — Delivery Marked as Completed (Non-Refundable)  
Country: United Kingdom  
Carrier: FedEx  
Tracking Status: Delivered, accepted by concierge/security  
Customer: Claims theft afterward  
Decision: Rejected, must report locally  
Reason: Risk transfers after confirmed delivery acceptance

Q1: Why is replacement first instead of refund?  
A: Because products are artisan crafted, limited batch, and not mass commodity retail items.

Q2: What if I forgot to record the unboxing video?  
A: Claim becomes ineligible — the rule is universal and non-negotiable.

Q3: Does emotional reasoning influence approval?  
A: We operate strictly on evidence, not narrative.

Q4: Can I claim refund because the fragrance feels lighter or stronger?  
A: No — minor fragrance variation is natural and acceptable.

Q5: What if my country customs refuse release?  
A: Custom policies vary; company cannot be held responsible.

Cennedy Candle Works Pvt Ltd shall not be held liable for:

1. Indirect, incidental, or consequential damages, including emotional dissatisfaction, gift-surprise failure, lost events, or sentimental expectation mismatch.  
2. Logistics delays caused by weather, political unrest, public holidays, customs inspections, courier scheduling, or pandemic-related restrictions.  
3. All third-party actions, including courier personnel behavior, customs officers, property staff, or security personnel outcomes.  
4. Temperature impact after delivery — candles are heat-sensitive products; customer must store in cool, dry places away from sunlight and electrical heat sources.  
5. Misuse, mishandling, modification, repurposing, or re-melting after product receipt.  
6. Color or texture changes caused by climate, humidity, aroma molecule evaporation, or natural wax crystallization.  

In no case shall the company's maximum liability exceed the actual product value paid by the customer, 
excluding shipping, duty, taxes, or third-party handling fees.

Cennedy Candle Works Pvt Ltd shall not be liable for failure to perform obligations when hindered by events 
beyond human control, including:

• Natural disasters  
• Political disturbances  
• Digital service outages  
• Legal restrictions  
• War or embargo  
• Pandemic or epidemic disruptions  
• Courier network failure  

In such events, obligations may be delayed, modified, or lawfully terminated without penalty.

By submitting any complaint, claim, refund request, message, or evidence, the customer voluntarily agrees 
to allow the company to:

1. Store the data under secure, encrypted environment  
2. Use the evidence for claim verification  
3. Share with relevant authorities if fraud is suspected  
4. Retain it as permanent case file record for future protection  

Data is never sold, rented, or misused under any condition.

Primary Jurisdiction  
All legal matters pertaining to Cennedy Candle Works shall fall under the jurisdiction of:  
Courts of Kolkata, West Bengal, India  

Secondary Jurisdiction  
International customers agree that local consumer laws of their country of residence may apply only 
in alignment with Indian laws, and not in contradiction.

No proceedings may be initiated without:

1. Prior written notice to the company  
2. Completion of verification process  
3. Formal arbitration session outcome

Before any legal proceedings, the parties must participate in mandatory arbitration, following these steps:

1. Written complaint submission  
2. Internal case-review discussion  
3. Evidence cross-examination  
4. Virtual arbitration session headed by independent arbitrator panel  
5. Final binding decision  

Arbitration may be held digitally, telephonically, or physically in Kolkata, based on case type.

Decisions issued post-arbitration are legally binding and final for both parties.

This policy cannot be altered by:

• Social pressure  
• Emotional request  
• Verbal agreement  
• Chat discussion  
• Sales staff promise  
• Third-party advice  

This policy overrides all previous verbal, digital, or printed terms.

By:

• Visiting any Cennedy domain  
• Browsing or adding product to cart  
• Creating an account  
• Completing a payment transaction  
• Accepting delivery of any parcel  

…the customer automatically agrees that they have:

1. Read this entire policy  
2. Understood all conditions  
3. Accepted without objection  
4. Waived all contrary claims  
5. Committed to comply fully  

No purchase may be made without legal acceptance of this entire policy.

Cennedy Candle Works Pvt Ltd operates with the highest standards of integrity, craftsmanship, and customer respect. We protect and serve genuine customers with transparency and responsibility, while firmly rejecting any fraudulent, manipulative, or unethical claim behavior. This policy ensures fairness, safety, clarity, and trust for all parties involved.