This Shipping & Delivery Policy is a legally binding document, created to clearly define how orders purchased through Cennedy.com or any of its authorized retail, wholesale, social commerce, affiliate commerce, or agency-fulfilled platforms will be processed, packed, dispatched, tracked, delivered, and handled across domestic and international borders.

Because Cennedy Candle Works specializes in hand-made, hand-poured, boutique-quality candles, shipping must be executed carefully, responsibly, professionally, and with defined expectations from both the seller and the purchaser.

The aim of this policy is to ensure:

• Clear logistics transparency
• Fair delivery expectations
• Evidence-based claim resolution
• Zero ambiguity in delivery-related disputes
• Equal protection for customer and company

This policy defines what we do, what we guarantee, what we cannot control, and what the customer is responsible for after purchase.

By placing an order on any Cennedy commerce domain, you automatically accept and agree to all clauses stated in this Shipping & Delivery Policy.

Cennedy Candle Works produces artisanal, non-mass-manufactured candles using a combination of natural waxes, fragrance oils, and customized mold craftsmanship. These products are:

• Breakable
• Temperature sensitive
• Fragile during transit
• Aroma-sealed
• Moisture reactive

Because these products are not plastic, metal, or industrial-grade commercial objects, they must be shipped using priority-grade packaging and careful handling protocols.

The packaging process includes:

• Inner layer protection
• Bubble cushioning
• Anti-impact outer layers
• Moisture-block sealing
• Handling instruction labeling

Despite all professional precautions, once the shipment is handed over to the official carrier, physical handling is governed by carrier logistics, airport cargo facilities, international transit hubs, weather conditions, and customs screening authorities, which cannot be controlled by the company.

Cennedy Candle Works uses reputed international and domestic shipping carriers, mainly:

• DHL Express
• FedEx International
• Verified domestic logistics partners (for some regions)

The selection of courier service is based on:

• Destination country
• Product weight & fragility
• Speed vs. cost optimization
• Risk assessment
• Dispatch location
• Airport load status
• Network reliability

Shipment classes may include priority express, standard express, dedicated fragile handling, or air cargo category.

Order processing time includes:

• Order verification
• Payment confirmation
• Quality validation
• Protective packaging
• Pickup scheduling

Standard processing time: 2–4 business days.

May extend up to 7 business days during peak seasons or bulk/custom candle orders.

Delivery time begins after dispatch, not order placement. Average timeframe: 7–10 working days.

Influencing variables include:

• Customs inspection
• Weather & climate
• National holidays
• Address accuracy
• International transit congestion

Delays do not qualify for compensation, refund, or cancellation.

Shipping fees are based on intent:

• Personal-use orders: Free shipping
• Commercial, bulk, reseller orders: Shipping fees apply

Personal vs. commercial classification depends on quantity and nature of purchase.

We ship worldwide, including India, USA, UK, Canada, Australia, New Zealand, UAE, Qatar, Germany, France, Netherlands, Italy, Spain, Austria, Sweden, Denmark, Switzerland, Singapore, Malaysia, Japan, South Korea, and more.

Shipments may be cancelled or delayed in restricted or high-risk regions (war zones, embargo areas, disaster zones).

The customer is fully responsible for providing correct and complete:

• Name
• Address
• Landmark
• State / Country
• PIN / ZIP code
• Phone number
• Email

Incorrect or incomplete addresses void free reshipping or refund eligibility.

Couriers may attempt:

• One delivery attempt
• Two or more attempts
• Delivery to authorized persons (family, neighbor, security desk)

Once marked delivered, responsibility transfers entirely to the customer.

Reasons for undelivered parcels may include:

• Customer unavailable
• Incorrect address
• Customs refusal
• Duty unpaid
• Access restrictions

Returned parcels require customer-paid reshipping. Refund is not guaranteed.

Customs decisions vary by country. Cennedy cannot influence or predict duties. Customers must pay taxes to release shipments. Failure to do so may result in confiscation or return-to-origin, with no refund guarantee.

USA: Small personal packages may pass duty-free; bulk orders may incur duty.

UK: Holiday congestion may increase customs checks.

UAE: Personal parcels often pass; commercial shipments require documentation.

Australia: Strong inspection regulations; possible delays.

EU: VAT commonly applied even for personal shipments.

Heat waves, snowstorms, monsoons, and cyclones may delay dispatch to protect candle quality.

Delays may occur during Christmas, New Year, Eid, Diwali, Chinese New Year, Black Friday, national holidays, or courier overloads.

Difficult regions (hill stations, rural areas, forests, military zones, restricted campuses) may require extra delivery days.

Once marked delivered, Cennedy is not liable for theft, misplacement, weather exposure, or third-party interference.

If a parcel returns due to customer-side failure, reshipping costs apply and refund is not guaranteed.

Examples include timely domestic deliveries, international customs delays, missed delivery attempts, and address errors causing returns.

Tracking numbers are provided, but updates depend solely on courier systems. Cennedy cannot modify tracking statuses.

Packaging includes bubble wrap, cushioning, impact-resistant layers, and heat/moisture protection. After courier handover, handling is beyond company control.

Courier-related issues must be addressed with the courier. Product disputes require an unboxing video for evidence-based resolution.

Orders to conflict zones, sanctioned territories, or disaster-affected areas may be cancelled or held.

Customers must retrieve delivered parcels promptly to avoid damage, theft, or tampering.

Cennedy is not responsible for delivery failures caused by incorrect addresses, phone issues, customs refusal, absence, or restricted access.

Examples include smooth domestic deliveries, duty-free US shipments, UAE duty processes, Australian climate delays, and EU flammability inspections.

If marked delivered, Cennedy is not liable for theft or loss. Customers must file local reports.

Cennedy provides estimated timeframes but cannot guarantee exact delivery dates for festivals, events, or celebrations.

No liability applies for delays caused by natural disasters, political unrest, strikes, airport shutdowns, or customs emergencies.

By placing an order, customers confirm full acceptance of this Shipping & Delivery Policy and agree to evidence-based resolutions.

Cennedy Candle Works is committed to honest, fair, and transparent global delivery. We request patience, cooperation, and integrity to maintain ethical commerce.