CENNEDY CANDLE WORKS – OFFICIAL CUSTOMER FAQ
Thank you for choosing Cennedy Candle Works, a luxury home-fragrance brand creating hand-crafted, artisan-grade, non-toxic candles made with love, skill, and purity.
Below are the most commonly asked customer questions with clear answers.
BRAND & PRODUCT RELATED FAQ
Whatis Cennedy Candle Works?
Whatis Cennedy Candle Works?
Cennedy Candle Works is a luxury, handmade, hand-crafted scented candle brand that produces premium aroma, jar, pillar, designer, spell, and custom candles using natural waxes, non-toxic ingredients, and eco-friendly wicks.
Where are your candles made?
Where are your candles made?
All candles are designed, tested, hand-poured, packed, and shipped from India, primarily from Kolkata (West Bengal).India
What wax do you use?
What wax do you use?
- Soy wax
- Beeswax
- Coconut wax
- Premium paraffin (to enhance performance in specific blends)
Are your candles safe / toxic-free?
Are your candles safe / toxic-free?
Yes. Our candles are created with non-toxic wax, skin-safe fragrance blends, and eco-friendly cotton or wooden wicks, tested under controlled environments.
Do your candles create black smoke?
Do your candles create black smoke?
Our wicks are smoke-free and eco-certified; however, improper burning (e.g., placing under fan, long wick, dusty wick, wrong jar position) may cause minimal smoke.
How long does your candle burn?
How long does your candle burn?
Burn time depends on size, wick type, and usage behavior. For most luxury jar candles, you can expect an average 30–60 hours burn time.
Are fragrance strengths mild, medium or strong?
Are fragrance strengths mild, medium or strong?
We design scents to be balanced, pleasant, premium and natural, not artificially overpowering.
Each fragrance profile is tested in real home-like conditions.
ORDERING & SHOPPING FAQ
How do I place an order?
How do I place an order?
Visit cennedy website choose your candle, add to cart, complete checkout, and pay securely online.
Do I need to create an account?
Do I need to create an account?
You may check out as guest or registered user, but having an account helps track orders easily.
Do you offer Cash on Delivery (COD)?
Do you offer Cash on Delivery (COD)?
No. We operate as a premium brand, and due to custom manufacturing & global shipping, we do not provide COD.
Which currencies do you accept?
Which currencies do you accept?
Currencies are auto-detected
based on location: INR, USD, AED, AUD, CAD, GBP, EUR, NZD.
Can I cancel or modify my order after payment?
Can I cancel or modify my order after payment?
Orders cannot be cancelled once dispatch or packaging begins. Modification may be possible only if requested before dispatch.
SHIPPING & DELIVERY FAQ
Do you ship internationally?
Do you ship internationally?
Yes. We ship to most countries worldwide through DHL & FedEx.
What are delivery timelines?
What are delivery timelines?
Average delivery time:
- India:
5–7 working days - International:
7–10 working days
Delays may occur due to customs, weather, holiday rush, or security checks.
Which courier will deliver my order?
Which courier will deliver my order?
Domestic orders: Reputed regional partners
International orders: DHL / FedEx
Is shipping free?
Is shipping free?
- Personal use orders: Free shipping
- Commercial / bulk / wholesale: Shipping charges apply
How can I track my order?
How can I track my order?
Once dispatched, we will send you a tracking link via email or WhatsApp.
What if my tracking is not updating?
What if my tracking is not updating?
Tracking is controlled by the courier company, not us. Please wait 24–72 hours for movement logs.
CUSTOM DUTIES & INTERNATIONAL REGULATIONS
WillI have to pay customs duty?
WillI have to pay customs duty?
Custom duties vary by country, order size & local laws. Buyers are responsible for duty, VAT, GST, brokerage, or regulatory fees.
What if I refuse to pay customs?
What if I refuse to pay customs?
Your parcel may be delayed, returned, or destroyed by authorities.
No refund will be issued in such cases.
RETURNS , REPLACEMENTS & REFUNDS FAQ
Do you accept returns?
Do you accept returns?
Yes, under strict terms if item is defective, damaged, or incorrect, and unboxing video evidence is provided.
What proof is required for refund/return?
What proof is required for refund/return?
A 10-minute continuous unedited unboxing video starting before opening.
What if I forget to record unboxing video?
What if I forget to record unboxing video?
Then the claim becomes ineligible — no exceptions.
What if my parcel shows delivered but I cannot find it?
What if my parcel shows delivered but I cannot find it?
If the courier marks as Delivered, responsibility transfers to the buyer.
Check neighbors/security/family immediately.
Do you refund used candles or partially burnt candles?
Do you refund used candles or partially burnt candles?
No. Used or tested candles cannot be returned or refunded.
Are custom or personalized candles returnable?
Are custom or personalized candles returnable?
No — except if damaged or defective with valid evidence.
PAYMENT & SECURITY FAQ
Is online payment safe on your website?
Is online payment safe on your website?
Yes. We use secure encrypted payment gateways with SSL.
What payment methods do you accept?
What payment methods do you accept?
Credit card, debit card, net banking, UPI, PayPal (for some countries), international card payments.
What if my payment fails?
What if my payment fails?
Retry after some time OR contact your bank.
Do not attempt duplicate payments without confirmation.
CUSTOMIZATION & BULK ORDER FAQ
Do you make customized candles?
Do you make customized candles?
Yes — shapes, labels, theme-based, bulk gifting, branding & corporate orders are accepted.
Do you provide candles for events?
Do you provide candles for events?
Yes — we design candles for weddings, corporate events, return gifts, hotels, cafes, spas, decor, gifting agencies,
resorts & luxury venues.
Do you offer wholesale or reseller pricing?
Do you offer wholesale or reseller pricing?
Yes— bulk & reseller / B2B orders are accepted after approval.
SAFETY & CARE FAQ
How should I burn my candle properly?
How should I burn my candle properly?
- Trim wick before each burn
- Keep away from fan/wind
- Do not burn for more than 3–4 hrs at a time
- Allow full melt pool to avoid tunneling
How should I store candles?
How should I store candles?
Store in cool, dry place, away from direct sunlight & heat sources.
Are your candles safe around pets & children?
Are your candles safe around pets & children?
Keep candles out of reach — flame is never risk-free.
INFLUENCER & COLLABORATION FAQ
Do you collaborate with influencers?
Do you collaborate with influencers?
Yes— based on brand fit, engagement authenticity, professionalism & aesthetic quality.
How can someone apply?
How can someone apply?
Fill out our Influencer Signup Form or DM us professionally on Instagram/WhatsApp.
Are PR products paid or free?
Are PR products paid or free?
It depends on the campaign category.
PR does not guarantee monetary payment.
CONTACT & SUPPORT FAQ
How can I reach customer support?
How can I reach customer support?
Via WhatsApp or email:
📩 Email: support@cennedy.com
📱 WhatsApp: +91-9748953778
Response time: within 24–48 working hours
FINAL NOTE - CENNEDY CANDLE WORKS
We are honoured to serve you with premium handcrafted candles that add beauty, scent, and elegance to your life.
Your trust matters — thank you for choosing Cennedy Candle Works.
SPIRITUAL / INTENTION / MANIFESTATION / SPELL CANDLE FAQ
Do you offer manifestation, intention, zodiac, ritual or spell candles?
Do you offer manifestation, intention, zodiac, ritual or spell candles?
Yes — we design and craft intention-based candles, often inspired by mindfulness, relaxation, meditation, wellness themes, aromatherapy, color vibration theory, and ritual symbolism.
Are your intention candles guaranteed to manifest results?
Are your intention candles guaranteed to manifest results?
No brand, product, or candle can guarantee outcomes, timelines, or supernatural results.
Our intention candles are tools for mindfulness, focus, ambience, aroma therapy & emotional alignment, not miracle objects.
Can I use your candles for rituals, meditation, journaling or spiritual practice?
Can I use your candles for rituals, meditation, journaling or spiritual practice?
Yes — many customers use them for:
- Affirmation practice
- Meditation or breathwork
- Yoga and mindfulness ambience
- Self-care and calmness rituals
- Energy balancing environment
Usage is personal, symbolic and emotional, not clinical or supernatural.
Do your candles contain magical ingredients, spells or charms?
Do your candles contain magical ingredients, spells or charms?
No. Candles are made using premium wax, fragrances, herbs, crystals (optional),
botanicals (optional) and safe decoration elements depending on labeling.
Symbolic elements may be added for visual & ritual ambience, not occult claims.
Can I request a custom affirmation, intention or zodiac-theme candle?
Can I request a custom affirmation, intention or zodiac-theme candle?
Yes — many clients order custom label, name, date, mantra, zodiac, healing affirmations, relationship intention or gift-based themes.
We provide design + fragrance + color customization depending on feasibility.
Are these candles safe for minors or emotionally vulnerable individuals?
Are these candles safe for minors or emotionally vulnerable individuals?
We recommend parental guidance and mature emotional interpretation.
Candles should never replace therapy, medication, or medical consultation.
Can I gift intention or zodiac candles?
Can I gift intention or zodiac candles?
Absolutely — these candles are considered beautiful, meaningful, emotional & memorable gifts, especially for birthdays, self-growth journeys, celebrations, holidays, or personal milestones.
CORPORATE, BULK, WHOLESALE & BUSINESS GIFTING FAQ
Do you accept corporate or bulk gifting orders?
Do you accept corporate or bulk gifting orders?
Yes — we specialize in corporate, luxury gifting & event-based candle solutions, suitable for festive gifting, annual celebrations, brand hampers & premium client gifting programs.
What is the minimum quantity for business or wholesale pricing?
What is the minimum quantity for business or wholesale pricing?
Minimums vary by design and category. For most customized corporate orders, MOQ begins at 15–50 units depending on design type.
Do you provide logo printing, custom packaging or branding?
Do you provide logo printing, custom packaging or branding?
Yes — we offer:
- Customized gift tags
- Logo-printed boxes or labels
- Personalized brand message cards
- Theme-based packaging
Additional design & printing charges may apply.
Can you match corporate colors, fragrance themes or branding emotion?
Can you match corporate colors, fragrance themes or branding emotion?
Yes — we offer brand-palette and corporate fragrance mood board matching subject to production feasibility and testing timeline.
Can you supply candles for hotels, spas, resorts & luxury venues?
Can you supply candles for hotels, spas, resorts & luxury venues?
Yes — we accept hospitality industry procurement requests based on contract terms, volume, safety compliance & aroma uniformity standards.
Do bulk & commercial orders qualify for return or refund?
Do bulk & commercial orders qualify for return or refund?
As per brand policy, commercial orders are not refundable, except for verified damaged items with valid evidence.
Do you ship bulk orders internationally?
Do you ship bulk orders internationally?
Yes — international business shipments are possible, with shipping, duty, and customs payable by buyer.
SUBSCRIPTION, MEMBERSHIP & LOYALTY PROGRAM FAQ
Do you offer a candle subscription service?
Do you offer a candle subscription service?
Yes — subscription plans are available for customers who prefer receiving new fragrances, seasonal exclusives, or monthly curated candle drops.
What are the benefits of membership or subscription?
What are the benefits of membership or subscription?
Possible perks include:
- Early access to new launches
- Loyalty points or rewards
- Birthday gift or discount
- Exclusive members-only fragrances
- Seasonal or festive perks
- Free upgrade samples (as applicable)
Subscription benefits may evolve over time.
Can I pause or modify my subscription plan?
Can I pause or modify my subscription plan?
Yes — you can request modification, Pause, or switch variant, depending on billing cycle and dispatch stage.
Will subscription customers receive repeat fragrances?
Will subscription customers receive repeat fragrances?
Our subscription system aims to provide variety, novelty, seasonal blends, mood-themed or curated assortments, unless you opt for a preference-based repeat flavor plan.
Are subscription boxes refundable or returnable?
Are subscription boxes refundable or returnable?
No. Subscription boxes are classified as curated, surprise & personalized, therefore non-returnable and non-refundable, except for verified damage claims with mandatory unboxing video.
